Terms & Conditions

Returns and Exchanges

Our products are designed and manufactured with great care and we hope you are satisfied with them. However, if for any reason (but not include variation in packaging and formulation) you are not satisfied with any of our products supplied to you, then kindly return the products (in unused resellable condition and in the original packaging with labels attached) within 7 days of you receiving the products, and we will at our discretion refund or exchange them for you as appropriate. Please note we are not responsible for return delivery costs other than for incorrect or faulty items and we will not be responsible for shipments that fail to reach us.


Products sold by us may be covered by the Consumer Protection Act 1999 (Malaysia) where applicable. Any dispute that may arise in relation to such goods will be determined by the Courts and/or Tribunals in Malaysia and the lodgement of your order with us will be treated as your acceptance that the law governing your purchase with us, will be the laws of Malaysia.


Your personal details and all other information will be kept confidential by us. You have the right to access and update any account information or personal details which is held by us.

Purchaser’s Capacity to Contract

Orders can only be placed with us by persons with capacity to contract, i.e. a person over the legal age of 18 years old.

Contacting Us

If you have any queries regarding your online purchase, kindly email us at sales@awanasanctuary.com.